Knowledge Management · Internal
RAG-based Knowledge Assistant
Retrieval-augmented assistant over Confluence, policy PDFs and delivery playbooks, returning cited answers scoped to the asker's entitlements.
Business owner
Grace Yoon
Executive sponsor
Dana Kirsch, VP Operations
Start date
Jan 26, 2026
Target rollout
Nov 30, 2026
Completion
ROI
Finance-reviewed, annualized where noted
Hours saved / mo
300
Hours saved / yr
3,600
Cost avoided
$42K
Margin impact
$141K
Health & Risk
At risk — content hygiene is the critical path.
Blockers
- 12% of indexed Confluence space is unowned or outdated
Risk flags
- Entitlement leakage risk if space permissions drift
Mitigation notes
Nightly permission re-sync plus a content-owner campaign to archive stale spaces before general availability.
Activity feed
Synced from connected delivery systems
- S
#knowledge-ai: stale-doc report shared with space owners
1 day ago
- C
62 pages archived by content owners
2 days ago
- G
PR open: nightly entitlement re-sync
3 days ago
PISMO Output QA
Last validation run Aug 16, 2026 · 11:45 UTC · 210 samples
Reviewer notes · Nadia Freeman
Answer quality strong for current policy; stale 2023 documents still surface and need archival tagging.
Governance posture
NIST AI RMF-aligned control checks
- Risk AssessmentPassed
Approved at moderate tier Apr 2026.
- Bias MitigationPassed
Retrieval diversity audit completed.
- Data PrivacyFlagged
Entitlement drift found in 2 spaces during audit.
- TransparencyPassed
Citations with document dates on every answer.
- SecurityNeeds Review
Permission re-sync job pending sign-off.
- Human OversightPassed
Feedback loop with knowledge owners.